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    Managing a SIP Trunk

    Learn the tips and tricks of using a SIP trunk to get your communications system running efficiently.

    Once a trunk has been created it will be listed under the SIP Trunks heading on your online Portal. The list of SIP Trunks will show you the username of each trunk, the numbers which are assigned to it and the amount of inbound channels that are allocated. On the far right is an option button for managing the trunk.

    Configure

    The cog button will show you the current settings and will enable you to change these settings.

    • Caller ID: The default caller ID that will be displayed by the SIP Trunk when making a call. This can either be one of the aliases which is allocated to the SIP trunk or 'unknown'.
    • Answering Rules Mode: Allows you to forward calls made to any number that is associated with the trunk to a different number, or to a voicemail which will then email you when a message has been left.

    Show/Hide Numbers

    Clicking on the Inbound Numbers button will show or hide the numbers which are associated with that trunk. This will give you a quick overview of the numbers that are allocated to each trunk and it also allows you to re-route or un-route the number so that it can be deleted from your account.

    Delete SIP Trunk

    To delete a trunk, navigate to the SIP Services > Trunks page and click the bin symbol on the right next to the trunk that you wish to delete. It is not possible to delete the trunk while numbers are allocated to it; the numbers must be moved to another location or deleted first.

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