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For information relating to the use of products and services provided by Telappliant

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    1. Using Your Desk Phone

    Making Calls

    Making International Calls

    Extension Dialling


    Receiving Calls


    Accessing Voicemail

    Setting Up Your Mailbox

    Alternate Greetings

    Voicemail Tree

    Handling Calls

    Attended Transfer

    Blind Transfer

    Transfers to External Numbers

    Voicemail Transfer

    Park and Hold

    Dedicated Call Pickup

    3-Way Conference

    2. Using the Web Portal

    Accessing the Portal

    Desktop Call Control

    Incoming Calls

    Active Calls




    Voicemail Settings

    Recording a Greeting

    Uploading a Greeting

    Recorded Name

    Answering Rules and Time Frames

    Time Frames

    If you select Days of the week and times

    If you select Specific dates or ranges

    Answering Rules

    Call Forward Drop-down Options

    Ring Timeout

    Allowing or Blocking Callers


    Filter and Search

    Add and Import Contacts

    Adding a Contact

    Importing Contacts

    Selecting Favourites

    Editing Contacts


    Using SNAPmobile

    Music On Hold

    Adding Music on Hold Files

    Playing an Introductory Greeting

    Call History

    Filtering the Call History

    Exporting the Call History Log


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