When choosing a Voice over IP (VoIP) solution for your business, you may find yourself deciding between physical VoIP handsets and software-based softphones. While softphones offer flexibility and ease of access, many organisations prefer VoIP handsets for their additional benefits in professional environments.

Below, we break down the primary reasons why many users may find handsets to be a more reliable, secure, and comfortable choice for their communication needs.

Better Call Quality and Reliability

VoIP handsets generally deliver clearer audio and maintain a stable connection, especially in settings with dedicated networks. This reliability is key for professional settings where call quality directly affects productivity and customer interactions.

Ergonomics and Comfort

Designed for extended use, physical handsets include ergonomic features like physical keypads, adjustable volume controls, and dedicated call buttons. This setup is much more comfortable for prolonged calls compared to softphone interfaces on a computer.

Reduced Dependency on Computers

VoIP handsets operate independently of computers, meaning users don’t face the risk of interruptions from computer crashes or software glitches during calls. This also reduces the need to have call-related software running, saving system resources for other tasks.

Enhanced Security

Many VoIP handsets offer built-in encryption and other secure communication features. This added layer of security minimises interception risks, a crucial factor for industries that handle sensitive information.

Consistent User Experience

Physical handsets offer an intuitive and familiar interface, making it easier for employees, especially those less comfortable with digital tools, to handle calls. This reduces the learning curve and supports efficient call handling.

Dedicated Device for Calls

By separating call functions from the primary computer, handsets help users stay focused on their work. They can manage calls without disrupting other tasks on their computers, promoting better productivity and fewer workflow interruptions.