0345 004 4040 support@telappliant.com

Welcome to the Customer Help Centre

For information relating to the use of products and services provided by Telappliant

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.


    How do I manage the voicemail box using the SIP client or an external number?

    Discover the best ways to manage your voicemail box using your SIP client or an external number.

    From a SIP Phone: Dial 9200 to access your Mailbox. You will be prompted for your password. The password you enter is your Voicemail PIN. (Make sure the Voicemail PIN you enter is numeric). Press '#' to confirm. In some cases you may be prompted for your Account ID first.


    From a PSTN phone: You can access your Voice Mailbox by dialling 0845 004 9200 or +44(0)20 7043 9200. In this case the system will prompt for the User ID (Account ID) and Password (Voicemail PIN). Press '#' after entering each value to confirm.


    How do I change my greeting?

    To change your greeting, access your mailbox and then press 0 to access your mailbox options. You will then have the following options:

    • Press 1 to record your unavailable message
    • Press 2 to record your busy message
    • Press 3 to record your name
    • Press 4 to record your temporary greeting


    Please note that voicemails older than 14 days will be automatically deleted.

    Was this article helpful?

    Still can't find what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Powered by