ENABLING 2FA:

1. Confirm the request for 2FA is coming from the right person i.e. the owner of the account. Or if they have permission to setup 2FA on behalf of the Owner, we will still need written confirmation from the owner of the account for this to go ahead.
    
2. Obtain the reseller's wholesale username and mobile number.
       - Ensure the number used in the queries below is in E164 format with no prefix, no mark-up, no spacing and numbers only. I.e. 447771234567, numbers in the wrong format will not work.
    
3. Go to https://dbaccess.telappliant.com/phpmyadmin/ and run the following SELECT query to confirm they currently do not have 2FA active, the login is owned by the Customer and the login is not disabled.
   
   SELECT `ID`,`adminID`,`disabled`,`wholesale_id`,`has_two_factor`,`two_factor_number` FROM `callingcard`.`adminusers` WHERE `adminID` = "WHOLESALE NAME GOES HERE";
    
4. Once all is confirmed we can proceed to update. Only Shahin and Ahmed have the ability to run commands which change information on the database. So an email will need to be sent to them including the command you want them to run.
   
   
   UPDATE `callingcard`.`adminusers` SET `has_two_factor`=1, `two_factor_number` ="NUMBER GOES HERE" WHERE `adminID` = "WHOLESALE NAME GOES HERE";

This is the enrolling process complete. Now we can ask the customer to log in and confirm if they received the 2FA code to their number.

If the reseller reports they didn't, we can head over to https://app.textanywhere.com/login and take a look at the send history.

email support for textanywhere is customercare@textanywhere.com.

DISABLING 2FA

As mentioned previously, only Shahin and Ahmed have the ability to run commands which change information on the database. So an email will need to be sent to them including the command you want them to run.

UPDATE `callingcard`.`adminusers` SET `has_two_factor`=0, `two_factor_number` =NULL WHERE `adminID` = "test";